i made it over there. I have never used anything like that other than aol rooms a long long time ago. Is it something to be logged in all the time or how exactly can it be utilized most effectively?
You can use live chat to help someone or get help, use the voice channel to speak to one another directly and use screen share or web cam for better communication on resolving issues.
Better than what could be a lengthy back forth on the forum. It has not been utilized yet, but has great potential.