Downloading fire control (SOLVED with reinstall)

[RhFabShop]

I just got a crossfire pro. I downloaded fire control, when i open the icon i get an error “child process exited code 1.” Cant figure it out. Brand new dell 3535 with windows 11. Any help would be greatly appreciated. Thanks in advance

[ChelanJim]

Welcome to the forum.

It is a known issue:

PSA: Regarding "Child Process exited with error code 1"

Hey everyone, TL;DR - if the computer you use to run FireControl is equipped with a processor that has a model designation that ends with “U”, I strongly advise that you disable automatic Windows updates. Be aware that disabling Windows updates may cause you to miss out on important security updates, so exercise caution while online. Since October of last year, we’ve been receiving reports of FireControl crashing on startup accompanied with a Windows dialog box reading “Child process exited wi…

This one gives you strategy to reinstall:

FireControl won't open

Hey Carl, Check out this thread regarding the same Child Processes error that you’re getting: In short, a “child process error” occurs when a subprocess created by a program (the “parent process”) runs into a problem that prevents it from completing its task. We’ve become aware of a rare issue with a recent Windows update that can cause this error when trying to run FireControl; it seems the update affected how the computer handles power efficiency, as it seems to have affected specifically …

[Upstategrowguy77]

I had same issue and had to read through some of the links posted above to find out if you download the compatible version it should work for you.

This one should work

FireControl 21.1.5-compatibility

[RhFabShop]

Thanks for the help, got it working.

[WBTAP]

Do I have to un-install Fire Control v21.1.5 from add & Remove Program, then install this compatible version? TIA.

[Bigdaddy2166]

I recommend trying a fresh FireControl installation:

Uninstall FireControl from your computer via the Control Panel.
Delete the “.FireControl” folder, which is typically located at the file path: C:/Users/[YOUR USERNAME]/.FireControl
Restart your computer.
Reinstall FireControl.
If the issue persists, try again, this time installing the “compatibility” version of FireControl.

Child process error means that the parent program can’t find or execute one or more of its files.
https://assets.langmuirsystems.com/firecontrol/latest/FireControl-21.1.5-compatibility.msi

If your computer has an Intel processor with a H or U designation after the processor type. IE i9 12900U or H it is a powersaver chip. These chips cause problems with the USB connection on many laptops.