Can not connect to THC

Finally assembled my pro together and then ran into a problem with the thc. I can not get it to connect with fire control. I have a vipercut 30i plasma cutter. I have checked my wiring, updated firmware, manually installed driver and reinstalled firecontrol. Under device manager it is recognized but when loading firecontrol it says “Your USB device signature is recognized by FireControl but cannot connect.” I also tried different usb cables and changed ports on my laptop. Please help… @langmuirsystems

You really should include @langmuirsystems in this request…

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