THC Not Connecting

I recently got done upgrading my water tray, wanted to start cutting again and noticed that my THC isn’t connecting anymore.
I’m using a Mac on macOS Catalina 10.15.3, and FireControl 20.6
My system report shows that it does detect the THC
But the THC connection is always a dull green. I can click on it to get the dropdown menu but it doesn’t ever connect. Do I need to update the firmware to be able to use it now?



I believe there is a problem with the Mac os compatibility … with the newer versions of Fire Control.
you may have to backdate your OS to the last version.
I am searching to find the isue last posted

I was on an older version, I believe I had 20.5 installed initially. It was working before my water tray upgraded. I plugged it in, and THC wasn’t connected. I upgraded to 20.6 wondering if it would fix it but it didn’t.
I’m planning on bringing a windows in tomorrow to do the FW update.
Maybe I should hold off on that for now?

an older version of the mac OS…not fire control…as soon as you jumped to 20.6 it became non-compatible between the Mac and Fire Control.

1 Like

I’ve been using the same version of MacOS this whole time tho.

I wish I could help more but I am not a Mac person…reach out to the support email at Langmuir