THC driver/communication issue (SOLVED)

[Mramus]

Just assembled my new crossfire pro, everything works fine except the THC, power light on the board is lit but no communication in the firecontrol software. At first I thought it was a driver issue because I got an error when I tried manually installing it. Now i’m thinking the driver was always fine and maybe its an issue with the THC board itself. I get a usb device not recognized when I plug in the table to my computer and no communication for the THC in the firecontrol.

Initial error that made me think driver

[Mramus]

[Mramus]

Eventually I thought maybe this meant the driver was fine

[Mramus]

My understanding is that the THC should show up under Ports, instead it appears to be the unrecognized usb device at the bottom

[TinWhisperer]

Make sure this module is installed firmly and correctly.

In the installation guide it goes through it a little bit.

[nicaDd]

try manually installing it without the control box being connected tot he computer. that usually works.

then restart and connect control box.

[Mramus]

Fixed. I double checked that it was fully seated and it seemed to be, but I removed and reinstalled the THC board anyway and now it works.

[Mramus]

I also hit the button in the middle of the board, don’t know what that does.