Fire control issues. Not connecting

Issues with fire control. I’m running version 21.1.5. Not sure what’s going on here. Each time I try to connect it wants me to update firmware. I do. Still nothing. Can not zero axis can not move motors. I can hear them lock when I turn on my panel but I get nothing on the right side of fire control. Left side works as far as turning THC on and off and even being able to go to my files to chose a file but if I chose a file it says “validating program please wait” and it never validates. I have to go into the task manager to end task. Once I do that a prompt comes up saying “ child process exited with code 1”. I’ve tried 3 different USB cables. Same thing with each one.

I copied the link from Facebook that has videos of what’s going on here.