Connection trouble

Hey all firecontrol will recognize thc but not machine. Changed cable, reinstalled any ideas?

I thought it had to recognize the machine before it recognized the THC. Does the green light behind the usb jack on the control box come on when you plug in?

Perhaps the drivers didn’t auto download.

My thoughts too. Yes it did install drivers. Green light comes on. I have messaged langmuir the box had a small dent from shipping in bottom back corner may have busted something. Was hoping i overlooked something

Was digging around looks like the drivers show a failed install with code 28 is this a hardware problem . I have installed and uninstalled several times