In my opinion, LIKE means that you appreciate the person’s post, even if the message is a sad one…
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I have found myself in the same situation with the like button in the past Jim…
On the good news side, I’ve just about completed my first set of 3D brass challenge coin engravings on the laser engraver and last night I finally hooked up the Bambu X1 Carbon and ran my first 3D print ever so all is not tragic at the moment. Should I make new threads for each of those do you think or just throw it all in here?
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new thread…keep the thread topics as clean as possible…helps the padiwans search easier…
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Update:
The new pump arrived today, it’s the updated version with the spin on oil filter instead of the internal cartridge filter. It also has the air intake filters bolted right to the heads so those will have to come off because the silent air system has those mounted inside the cabinet. Here are a couple pics so you can see the difference between the two. Otherwise they are exactly the same pumps. The service is scheduled for Wednesday so fingers crossed I have air again by Thursday. It’s a pretty straight forward job so shouldn’t be any issues. Service tech informed me they expect someone to be there to help move the pumps…ROFL customer service conveniently left that out of our conversations…
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They are sending someone to change it? WOW I would have never thought that!
That’s impressive
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I will say their customer service is definitely top notch. I took tomorrow off so I’ll be out there to help with the swap out. Just going to use the engine hoist I built a few months ago to lift it, should be a walk in the park for that monster. It’s a warranty repair so they are covering all costs but they want me to send the current pump back so they can take it apart and see what went wrong which is honestly a good indicator that they take QC seriously. I’ll probably do some of the prep work before they get here like puling the belt/pulley guard off and disconnecting the intake lines and probably swapping out the elbows for the intakes and removing the air filters on the new pump. Simple busy work that should speed things up when they get here.
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No doubt they want their core back. That thing will be rebuilt and back on somebody’s compressor in no time.
That’s awesome they’re fixing you right up.
Must have ran just long enough to pass their QC tests before it went out the door in the first place.
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I agree, when you say they are sending a tech out to change it and want the old one back, to me that speaks volumes about them. I could see where 20 people had problems and if they gave that kind of customer service every time, I would not hesitate to buy one of their compressors.
When I was working, to have a tech come out was very very expensive, cant imagine what it cost now.
Thanks for posting this, it says a lot about the company!
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I looked it up that pump itself is $1267 from Eaton, they are definitely spending a few dollars on this repair.
I’m not even sure where to start…First, the pump is up and running now and pressure is below 70PSI which is acceptable so long as it’s not blowing seals out. That is the end of the good news.
I’m absolutely convinced the pump is a refurbished unit, and badly refurbished at that. I’m generally really easily satisfied with things and will let a LOT of things go so long as ultimately the item does what it’s supposed to. When we installed the “new” pump it was pegged out on oil pressure again. The tech called Eaton who manufactures the pump and they said “run it for a half hour or so and see if the pressure comes down” which after about 10 minutes it did. Eventually it down to about 55 PSI which is within spec. Wasn’t super happy to see it doing the same thing but it did come down to a place where I wasn’t worried about seals and O-rings. However, the paint on this thing is horrible. It’s flaking off all over the place, they oversprayed onto the sight glass which by the way was only finger tight. And the oil, it literally looks like dirty pond water. This pump has presumably never been run before and it looks like the oil was just scooped out of a dirty pond. I’m going to post pictures of all this, maybe I’m just expecting too much but FFS this kind of money I expect a lot. Anyhow, have a gander at the pics and let me know what you guys think. I sent these pics to my the very nice lady who had the misfortune to be assigned my case (one more thing I’m actually really happy with, I’ve been assigned a specific person to deal with which makes everything that much easier instead of having to explain it all to a different person every time). She sent the pics to the person who handles parts and QC and she is going to get back to me when she hears back. She did say she was certain it was in fact a brand new pump but she doesn’t understand how it could possibly look the way it does especially the oil. I’ll keep you all posted.
The oversprayed sight glass, I just swapped it out with the good one from the original pump.
With the sight glass the last guy that had your pump did the same thing you did.
The paint chipped off would bother me too.
That oil is something else. Never seen oil that looked like that… especially not new oil. Maybe some moisture in it making it look that way?
My opinion your old pump is now on a truck on the way to the next warranty call…
I wouldn’t hesitate pushing back on this pump. You paid for a nice new pump. You should get one.
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I guess I take it back. We had an old tractor that had gotten some moisture in the hydraulic oil and it looked somewhat similar to that. A little lighter color and more frothy but similar.
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watch to see if any seperation happens with the oil overnight…talke pictures of that again…take a picture of new oil beside the oil you pulled out…
I would also video using a magnetic pen tip and dipping it into the old oil…see if you pick up particles…
I would also run the pump and do work for a day or 2…log the time if you can…then change the oil again…see the difference…
What I see with the paint peeling is that it looks like this was rebuilt…seals were replaced and then wiped down and spray painted…as the paint is not sticking to places where you would have oil from repairs…
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I would not be happy with that, Not sure why there would be any moisture in the oil.
The paint peeling would piss me off. If I wanted paint peeling I would have bought a import.
I would tell them to send me a “new one like I paid for” and I will just change it myself and ship the old one back.
If I had bought a used compressor and was going to turn around and sell it, it sure would look better than that.
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I’ll be talking with them on the phone tomorrow, I can definitely change it myself. The compressor will get a couple of days work in next weekend and then I’m going to change out the oil. I will also check the oil again tomorrow for any moisture precipitating to the bottom but I don’t think it has water in it. It “might” have some paint in it though which would explain the blackish tint. It definitely has metal in it but it’s break oil and that’s expected. It looked like glitter in the sun. I agree on the paint peeling, seems like it was just wiped down and spray painted. I’ll keep you guys posted.
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Mine takes 30wt non-detergent oil. Moisture in normal motor will not separate, it just gets really milky.
Kind of like a milk shake, but I’m not sure on non-detergent. I am to lazy to research it 
You could always send it in and have it analyzed.
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@GaltsGarage The state of your “new” compressor is disappointing to say the least.
Here is the first line of there standard warranty on that replacement compressor
*"Standard Warranty: That each compressor bare pump is free from defects in material, workmanship, and parts for 1 year from the date of delivery. "
Your compressor is not free from “defects in material, workmanship, …” . I hope they resolve this with you .
As far as the oil, they use this smart oil for there extended warranty but those pumps are shipped with “break in oil” and they want the break in oil to run for hundred hours before moving to their recommended oil
So maybe their oil just has a different look.
Also found the manual for that compressor and on page 6 it discusses the oil pressure adjustment
I assume they rebuilt a lot of these or why would they want the core back ?
“, purchaser is required to return pump to manufacturer to avoid core charge”
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As if you didn’t have it all along! Bwahahahaha!
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it doesn’t take a lot of water in the oil to make it look cloudy. The thing that bothers me the most is it looks kinda sparkly in the photos. I’d defiantly replace the oil. Might do so every week for a few weeks, just to make sure it’s flushed out.
It’s not the kind of milky you would normally get with water in the oil, it’s more cloudy/opaque than milky. I have the smart oil they recommend, the main thing is detergent free 30wt but I’m trying to use everything they recommend to avoid the risk of invalidating the warranty. There is absolutely metal particles in the oil, but that’s common for break in oil when motors first run and parts wear in. I agree Tin, this pump and the prior pump are most definitely not free of defects. I did do the relief valve pressure adjustment on the other pump and it had no effect. I’m thinking there may be paint in the oil journals which would explain the higher pressure AND the blackish tint to the oil. I might send it out for analysis, it’s not expensive.
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