nicadd…right on the money…I have actually seen posts where people have bought a machine and wondered why they were not told to get a compressor…???
one person was so mad they spent time learning mach3 only to get the machine and it only runs with FireControl…
many more do not read the forums…
I had problems at the start…major problems but with polite and easy emails to Langmyuir they helped me through the problems…I even blew out my main board one time…replaced as fast as it could ship to Canada…very inmpressed.
After having to work with the Langmuir support bunch, I can say I was very happy with their response and speed at which they sent me a fix (new THC chip). This was my second contact with them. The first time was my fault as I stripped the threads on one of my stepper motor couplers even after reading the instructions that told me to be careful of this. However, they had replacement heading my way in short order. Big thumbs up to the support crew…
what does that have to do with the plasma table??.. different product… AND this topic was strictly user error in my opinion. it was fixed as soon as i posted a pic (that could be found under the assembly instructions) of what was wrong with his table.
And I have to throw my 2 cents in on LS sapport. One Of them I wont mention any names gave me his personal cell number so he could talk me through a self induced *&%^ up I made. I cant imagine any other company employee giving there personal cell and helping someone on there off time. But maybe its happened before with another plasma table manufacturer…Thanks LS again. ok back to torch firing or where ever this thread went.
I had the same issue with my pro table. It ended up being a bad socket on the fire control box. Where you would plug in your torch fire control. Try to wiggle that plug while the torch should be firing. I contacted tech support and they had a new part in my hand the next day!
