Thc or computer problem

1

Ok my Thc is not showing on my computer screen and when i try to install the drives it says installed but if i hit unstall says the drives arint

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there and when i plug the computer in pops up that it cant connect but i can run a file and cut just no thc at all

2

Sorry dont know why the pics popped up in the middle of me typing

3

Is the THC chip properly installed on the main board?

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4

^^^ It can be put in backwards. ^^^

5

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6

Pin number 13 must line up with pin socket 13 on the board. It is labeled

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8

It’s definitely plugged in correctly. Obviously, you have tried another USB connection on the computer.

9

yes tryed both usb ports trying to find another cable to try i know i have one here somewhere just think it strange that everything ealse works cutting wise but no thc

10

Windows

If you are running Windows 10 on our computer, then your computer will automatically install the appropriate drivers when first plugging in the unit to your computer and the THC device should auto-connect in FireControl and function as intended.

If you are using Windows 7 or 8 you will need to manually install the driver package using the instructions below.

  1. Unplug any USB devices connected to your Windows Computer including the CrossFire electronics enclosure.
  2. Navigate to our Downloads page. Select the file and download. After downloading the file, navigate to your downloads folder and unzip the file and run the installer.
  3. Reconnect your USB devices and the CrossFire THC unit should be recognized and auto-connected in FireControl software as intended. To verify that your device is plugged in and recognized, navigate to ‘Device Manager’ from the Windows Control Panel. Click the down arrow next to ‘Ports (COM & LPT)’ and you should see the device ‘USB-SERIAL CH340’ connected. I realize your running Windows 11. But you may need to download load the file directly.
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11

Make sure CH340 is showing up on the computer.

12

Well i unplugged everything on the computer wireless mouse and everything restarted it for the 20th time and now its there dont know why or how but its there now

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13

leonardo-dicaprio-clapping

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14

Thank you i wish i knew what fixed it though lol

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15

Probably a reboot. Window 11 is VooDoo :joy:

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16

Your perseverance is what fixed it.

Great job.

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