Sometimes we see what we are expecting to see but when it finally resolves, it is such a relief.
I had a similar issue with my THC when I assembled my table. I exchanged multiple messages with tech support over two days. Finally, I opened my eyes and all was resolved: I had the module turned 180 degrees.
I love when people come back to the thread and explain the resolution. It helps everyone. Thanks to you and all those who contributed.