I’m trying to submit a support request, one of my y-axis rails was dented during shipping. When uploading an image, I get a 500 error. And when I submit, the response back is that the site is not available. (504 error)
Sorry if this is not the right place to let somebody know the site is down, but I can’t find any other place to report it.
I was just going to add them to the post! Thanks for doing so!
I tried sending an email to email@example.com and it appeared to work.
I included all the necessary information that is asked for when making a request via the website.
We’re aware of the issue and are working on a resolution!
In the meantime, email firstname.lastname@example.org if you need anything!
Thank you! I did reach out to the support email and they are sending out a new part. Awesome customer service!