New to crossfire - scale issue

I am new owner of the crossfire xl and my first project is the cut the rose off the fireshare. The rose is about 6" wide by 11" tall, however when I dry run it on the machine , the x and y axis only move several inches. I have checked all the lead screws and couplers and that all seams tight. the program runs completely through without at stalls. I feel like maybe i missed a setup procedure or something to calibrate the machine possibly? Any thing else that you suggest? Any help would be appreciated before I call Langmuir.

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When you open the cut file in fire control what size does it say in the visualizer? Did you create the gcodes or was it cut ready?

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Welcome to the site @woodnmetal !!

I’m not sure I understand your comment when you said the X and Y only move a several inches but then you said the program runs completely through without a problem.

Like Phillip said what size does it say in the visualizer? If you are not familiar with FireControll here is where the dimensions.

It sounds like you might have designed your part in metric and FireControl is cutting in inches.

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Thank you for all your responses! First off, Michael and Langmuir suggested I update my firestorm software to the beta version and he also sent me a known good file to9 test. I will try these 2 items tonight.
I don’t have the exact measurement now, however in my visualizer the X to be about 3" and the Y shows around 10-1/2". When I ran the program it looked like the X direction was moving about what I would suspect to cut the part. However in the Y direction machine physically traveled maybe only 2-3" at most. I check for binding, slippage of coupler, and nothing found. I did go back to Fusion to see how it opened up and everything from what I could tell was set to inches and not metric as I thought maybe that was the issues to. I did create create NC post so I looked at that and from what I could tell was all in inches as well(not metric) Also in the NC code I did look at the numbers being called out and from the start point through out program the Y dimension and that looked like it had a total movement of around 10-11" too. I am more than happy to post a video or any files that I have if that were to help you with helping me in solving this. Hopefully the software just needs to be updated. Thanks again for all you assistance thsu far!

It sounds like one of the dip switches on the Y axis driver is in the wrong position.

Open the control box and compare the position of the dip switches on the X and Y drivers. They should be the same.

Are those the little white switches on the one circuit boards. If it is, I recall one being in a different position from what the directions called out. I will check that as well. Thanks.

The driver’s are the things with the green blocks on the end. I circled the area where the dip switches are located.

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All should be up except the second switch should be down.

After Installing the current software and running the test program from Langmuir tech I still had the same issue. “Y” axis was still short. I do have to give the “ATTABOY” to DS690. The suggestion to look at the DIP switches ( the pictures and notes were a great help). I found the “Y” axis switches were all in the up position. I moved the second one to the down position and retested. ALL IS GOOD NOW! Thank you all for the help! I guess it off to filling up the tray with water in the next day or so and hopefully cut something out.

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