Need some technical help please

CrossFire ® XR
1

I believe my control board is down.
I have been using this thing flawlessly for four months. Its great and business is starting to take off.

Friday i went to turn on the machine and it just clicks, repetedly, and the status led on the cutting head flashes green.

I have power to the motors because i cant turn the rails by hand.

Inside the electronics box The LS-THC module has a flashing red LED in the PWR slot.
There is also a flashing green led up by where the usb cable plugs in. All other leds on the other components are steady green and all fans run including the power supply.

I powered off the machine, unplugged power cable and removed the LS-THC module and the flashing stops but will still not connect. I have tried two computers both with the latest fire control and usb driver installed.

I called tech as soon as they opened and was told to call again when i got home from work and that some people work late, 530 EST 430 CST I called back continuously for 30 minutes. It hangs up on you after 2 minutes.

I am sorry to vent i am usually not that type but langmuir did not respond, to the calls or the email i sent in at 9:30 and i have large jobs that are backing up i need to get done. I am just starting a business and for the table to go down when i need so much out of it is horrible.

Please help as soon as possible. Thank you

2

Have you checked the usb and HDMI cables to make sure they are plugged in all the way at computer and monitor?

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3

Yes sir, I have checked the usb cable. I tried two different cables and a different computer as well.

4

Zach with technical support reached out to verify some information. I am going to run a multimeter against the control board when i get home and hopefully we can fix this issue.

If you want to see what the machine is doing i have attached a short.

5

@FoothillsDesignNC Has Zack followed up with you on this issue?

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6

Yes, I measured all of the voltages across the power supply and everything checked out. A replacement Motion control board has been shipped. I am waiting for the replacement and will post the results.

Thank you

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