If you’ve reached out for technical support recently, you may have noticed some new names or heard some new voices. As our community continues to grow, we’ve been hard at work expanding our Technical Support team to ensure that we continue to provide the best possible support to all of our users. Whether you have a Gen1 CrossFire or placed a deposit for a Titan 25T, we’re committed to making sure you have access to the support you need whenever you need it.
As our team has expanded, our Support Technicians are ready to provide support over the phone. Whether you’re troubleshooting an issue, seeking guidance, or just have a quick question, we’re here to help. Our team is also active here on the Forum.
We’d like you all to meet our Support Technicians, who will be introducing themselves in this thread! Long-time Support Technicians will also be posting an introduction, so don’t be confused when you see a introduction from me!
I’m Zack, and you might recognize my name from our discussions on Facebook groups. Born and raised in Fort Lauderdale, FL, I’m deeply passionate about leveraging technology to empower hobbyists and craftspeople like you.
I oversee Langmuir System’s customer service and product support efforts, ensuring our customer satisfaction and providing world-class support is my top priority. We’ve taken your feedback to heart, prompting us to expand our support team to better meet your needs. Whether you have questions, concerns, or ideas for improvement, please do not hesitate to contact me.
Feel free to reach out to me directly via email at zack@langmuirsystems.com or my direct line at 833-526-4797 or through a direct message. Your input is invaluable as we expand our product offerings and grow our team.
Thank you for entrusting us with your needs, and here’s to a thriving partnership in this new phase of Langmuir Systems!
I’m originally from small town Nebraska and moved to Houston about 3 years ago. Houston weather (and traffic) has definitely been an adjustment but my wife and I love the area and we’re close to family so it’s been a great move. My old job was great but was a little slow for what I wanted so when I saw that Langmuir had an engineering position to support a new CNC milling machine, I knew it would be a perfect opportunity.
Before Langmuir, I worked for four years as a CNC machinist at a few different companies in Nebraska. There I was able to pick up some knowledge on machining for injection molding, stamping, and using robotic cells. My previous job, I worked for two years in the design part of manufacturing where our company made industrial sized boiler systems.
Like @langmuir-reilly , I’m a huge Dungeons & Dragons nerd so I’m always planning for the next adventure. I also tend to swing back and forth between Sci-Fi and Fantasy novels throughout the year, have a modest vinyl record collection, and am looking forward to the next range day when I can find some affordable rounds.
I’m looking forward to working with you all and seeing all of the amazing projects you make.
My real name is Juan, but I go by Johnny. I’m kind of a free spirited individual and a bit of a risk taker.
Honestly that’s the reason I ended up moving to Houston in the first place. Spent most of my life in a small town called Fabens, 30 minutes east of El Paso. I was never one for staying put and wanted to spread my wings. With that being said, I moved to Houston in the fall of 2022. I do love to work and was driven to find a job out here ASAP. Unfortunately (for some odd reason) finding a job that I can perform comfortably was no easy task. I know what you’re thinking, “Johnny I thought you were a risk taker, you should try something new outside your comfort zone”. Well in the end that’s what I ended up doing.
One and a half years later, I can tell you that taking the risk and working with Langmuir Systems was a blessing in disguise. I’ve grown as a person and a worker and continue to learn about plasma cutting and milling. It’s really interesting if you ask me. But there is a ton of information that I’m still learning. Sure it is overwhelming at points but learning is a marathon, not a sprint. Luckily I have a great team by my side and want to thank them for the knowledge and guidance they have given me. That way, I can help you all to the best of my abilities!
Greetings to all of you.
Who will be covering support for the Titan 25T CNC Press Brake?
It would be nice to get into some detailed conversations.
There have been questions but no real answers. Knowing who will be supporting our questions would be nice.
Good question. We are currently working on cross-training all techs across all products. This will give our team more flexibility and customers more timely responses. For the Titan 25T, we plan to have all techs the ability to provide customer support. Eventually, we would plan for there to be only one product support line - and we operate based on “next man up” rather than certain techs can only answer certain questions. In the later, customer tend to be handed off too many times, which is not the level of service we intend to provide.
Let me know what you think or if you have any ideas for how we can continue to improve!
Great intros from all of you - great to know the company cares enough to put together a team likes this. Also nice that all products now receive phone support if needed. Keep up the good work!
Like Zack mentioned, we’re all working to build up our Titan 25 knowledge but so far @Langmuir-Johnny and I have been covering most questions and providing information through the support section of our website. Feel free to DM either of us with any questions you have or if you’d like some more information.
To the whole Team at langmuir…WOW…this is why I am so pleased to own a Langmuir product.
I have been a long time member here and on a couple of Facebook Langmuir support groups.
Although I know some names more than others…it is nice to see the other faces (names) behind the scenes who are available for support.
I big shout out to Reilly and Aksel…they have been our main goto for a long time.
Thanks for putting out great products…great support…and the great introductions…
For everyone looking forward to your new Titan25T, I have joined the technical support team to take point on our newest machine alongside our lead @langmuir-zack! I’ve been working with Langmuir Systems for a while now and am extremely excited to join these fantastic technical support technicians.
I’m a Canadian-American who has spent most of my life in Texas, and a Texas Aggie mechanical engineer with some previous customer support call work from working at the local textbook store near campus. Like @langmuir-jake I am a huge D&D nerd and regular of the monthly board game night he hosts.
I’m looking forward to working with everyone! If you need any support for the Titan, feel free to call our main line at (833) 526-4797 or contact us at support@langmuirsystems.com
Hello, I am Michael Kocinski. I am originally from Chicago, but have spent most of my life in Texas. I am a Marine Corps veteran. I have been with Langmuir since August 2023. I look forward to helping our customers in any way that I can.
I’m Zach one of the newer Techs, not to be confused with @langmuir-zack . I started working at Langmuir Systems in Late May and have had amazing mentors such as @Langmuir-Johnny and @langmuir-jake teaching me everything I need to know about XR and MR-1 respectively.
I’m a pure blooded Texan and graduated at SHSU with a degree in Computer Science and have a passion for anything computer related. I’m either playing Video Games or developing them myself in my free time.
I look forward to working with everyone and helping y’all in your Langmuir Systems needs! If you need any support with the XR, Crossfire (XL/Pro) and MR-1, please feel free to call our main line at (833) 526-4797 or contact us at support@langmuirsystems.com. ( I didn’t steal this from @langmuir-alex )