@keithwhite Don’t misunderstand my reply as trying to say they did nothing wrong or that the expectation of communication from a company is completely unreasonable, they absolutely should have gotten back to you in response to your email, and answered whatever questions you had that they had answers for and explained why they couldn’t answer the rest. To use your line “maybe covid”; maybe their suppliers have been stringing them along too and they didn’t have any concrete information to offer you, thus vague responses to your questions, though you could have asked over the phone as you said they were answering their phones. Again, not saying you should have to call them when you have already emailed them, just that you could have. The easiest way for them to have handled it as soon as they started falling behind on deliveries would have been to update the lead times on their website so people had a better idea of what was going on, and how much of a delay they might expect.
You can call it wasted money on industrial grade machines and their associated costs, but those benders and tube lasers make money, and customers don’t want excuses, they want their parts on time. No business has an infinite budget.
Also, playing devils advocate, you absolutely can ignore your customers as a small business if you have a desirable enough product in a niche market. The risk you run is that someone else will produce the same product at similar prices and better service and your customers will have somewhere else to go. Hell, Sprint and Spectrum prove you can ignore and mistreat your customers as a large business too. 
I hope they ship your machine soon, and that your feedback has improved their responsiveness to email.
@Smurfos Disagreement is good, arguing is bad, let’s disagree for a bit. I wasn’t saying they can’t do better, or that they shouldn’t strive to not let anyone fall through the cracks, but rather that the expectation that they are going to be as or more responsive and communicative than multi million or billion dollar companies might not necessarily be a realistic expectation. Do I hope that every company I do business with is going to knock it out of the park, of course, but I always remember the design triangle and try to apply it to the situation; good, cheap, or fast, pick 2. In this case fast is also representing communication/lead time. By all accounts the machine is cheap, and very good for the money, that means the cost savings came from the third leg of the triangle.
How would you feel if your $1,500,000 tube laser went down for 4 weeks while techs from Rofin and BLM charged $60,000 to find a dodgy $25 laser power override control switch on the main control panel? How about waiting 4 days to get a reply from a company that sold you a $120,000 CNC tube roller when it won’t program a part correctly? Or much more personal to me, spending $11k on a CNC mill for my garage that was supposed to take 6 weeks to deliver that took 5 months. I pissed off and lost the customer I bought the machine to make parts for thanks to that, and it’s why I won’t promise any parts to ANYONE till I not only have the machine, but have used it enough to trust it. I’ll tell you now, the CNC mill pissed me off more because it was my money, but the other machines were a way bigger deal, the tube laser lost as much money in missed production every 2 days being down, as my CNC mill cost.
I know $1500-3000 is a lot of money, but it’s not THAT much money or none of us would have had the disposable income to spare. Remember this is a consumer grade product aimed at hobby shops, and AT MOST budding businesses or custom fab shops. I’ll warn everyone right now that if you plan to build a plasma cutting business around a machine of this grade it better be mostly for your own products or flexible customers, this is not, I repeat, NOT an industrial grade machine.
I’d put some more time and effort into further clarifying what I’m trying to say, but I’m on vacation and the lake is calling. Just understand that I’m not trying to belittle your experience, just trying to help you temper expectations for what to expect as you start buying CNC/industrial equipment, it’s not going to get all that much better as you buy more and more expensive machines. Good luck to all.
so it was not something I really looked at until mid July rolled around and still no table. And I would have thought an email to them would have been replied to with all of that information ( we sent a mass email, here are some things to look at, this is the reason we missed our ship date, sorry for the delay etc… )