Firecontrol visualizer doesn't work

CrossFire ® XR
1

I posed this several days ago on the main forum with no response… trying here again

I received my Crossfire XR in early June and have it put together and basically up and running. However, the tool path visualizer feature does not work for me in firecontrol. I downloaded the newest version of firecontrol, but it told me my computers graphics were not compatible and I needed to download the compatible version. So I removed that one, downloaded the .compatible version or whatever, and it simply told me that visualizer was not supported in this version…

I am using the computer that came with the XR…

Any help would be appreciated. thank you

2

you could do a windows update on the computer. it may correct a video driver issue?

3

Am running the most updated version available. Can’t find anything else.

4

I wonder if you could just reinstall the video drivers for your PC.

And there’s no updates available when you go to your Windows update?

5

I went through the same issue. Tried three different laptops, all several years old. Finally got a HP running Windows Seven to work by installing service pack one and the latest generic video driver for the video card, not the one issued by HP. Never could get a Dell or Compact laptop to connect to the visualizer although they work fine with every other graphics program that I have. I would gently suggest to Langmuir that they revisit their graphics implementation on the next update to Fire Control.

6

I recently had the same problem with a used but almost new Crossfire pro that I bought. Also was using a brand new Lenovo gaming laptop ended up deleting fire control and redownloading several times and hitting a bunch of different buttons and somehow got it working LOL. I am brand new to CNC and brand new to computers this is definitely a learning process

7

I will try that (reinstalling drivers)

I am a Mac guy so was already annoyed to have to use this PC… but I mean it’s the one they provided with the XR machine, doesn’t seem like it should be too much of a stretch for it work function properly along with their software…

8

What your experiencing is uncommon.

@langmuir-cameron will likely have insight and the answer to your issue.

1 Like
9

Have you installed the Graphics Drivers required in the manual? Step A4: CrossFire XR Assembly Guide | Langmuir Systems

These drivers should be pre-installed with future versions of the MC4000 Windows image but you may have received a MiniPC with the older image.

2 Likes
10

Yes, I had done that initially. However, just by clicking on a bunch of stuff, I discovered on the top left of firecontrol there is a “show visualizer” option… had not seen that yet. Would be a good item to include in the instructions to make sure that is turned on.

2 Likes
11

Can you take a photo of where this button is? I’m not seeing it. I have also updated the driver and reinstalled FireControl, and still no visualizer.

However, I plugged in my laptop with the same version of the software and the visualizer was on and working, so it is related to the PC that came with the unit.

12

image
image1920×968 53.4 KB

1 Like
13

Well, not sure how I missed that. Thanks!

1 Like
14

thank you i didnt see it either

15

I have been running without the visualizer for months and just saw this thread.
I clicked “show visualizer” and it changed from the program percentage screen to the visualizer screen.
When I load a program, I still do not see any toolpaths or view of my drawing/desired cuts.
Everything is updated.