I have had my XR Table for around 2 1/2 years and absolutely love it. It is actually my 3rd from Langmuir as I started with the original Crossfire. Anyhow, I recently decided to convert and dual purpose my XR platform to support a Fiber Laser cutter as to cut thinner material than plasma cutters can generally cut and tighter tolerances.
In the process, I connect 24v supply to a 5v input and fried my XR control board. It was 100% my mess up. I will always need the ability to utilize the Fire Control" software, which is awesome by the way, for plasma needs. I contacted Jake at Langmuir on a Thursday afternoon, placed the order to be picked up the next morning because it is only a little over an hour drive for me. When I got there, I was told that the shipment of replacement board were not for what ever reason were not flashing correctly and was asked if I could come back or have one mailed when corrected. Due to the drive I had just made, Stephanie and Jake both went though leaps and bounds to locate one within the shop. They were successful and making it happen. You will not find better Customer Service than I experienced that day and it is not the first time Langmuir has helped me in a desperate time. Thank you! Ya’ll are the BEST!