Autodesk Fusion sign in

CrossFire ® General Discussion
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Hey all. So ive been using Fusion 360 for last couple years now and just a few days ago while signing in it asked for a verification code. Unfortunately i just learned that the email those verification codes are being sent to i no longer have due to accidentally losing my domain. So i cant sign in. Trying to get assistance with Autodesk however it keeps prompting me to sign in… which in turn requires the verification code which i cant get. Anybody have any number or somewhere i can call to get a hold of support at Autodesk? Ive used the 360 forum numerous times to over last couple years so i have a presence there as well… Unfortunately just cant sign in despite using my password due to not having the code. Thanks for any help

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415-507-5000, good luck. I hope you can understand broken English with a Pakistani accent. That number is from about 2020. It probably still works. They want you to use their robot customer service first.
Like I said, good luck

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There must have been a notification of this but as of June 19, 2025 you now need to have a two-step verification set up to get into the account online:
AutoDesk Notification:
2025-06-19

Technical Support

Issue:

It is not possible to sign in to Autodesk Account using Two Step Verification due to one of the following reasons:

  • The mobile device is not available to receive the verification message.
  • The mobile device number is outdated / incorrect and needs to be changed.
  • The page is looping back to the Sign In page after entering the six digit code sent via SMS.
  • The individual does not receive code for two step verification using email method.
  • The email address receiving the two step verification code is no longer active.

Solution:

UPDATE: Autodesk is retiring support for SMS/voice in the 2-step verification process. Switch to use of an authenticator app instead. For details, see Security and privacy setting.

For SMS method change the phone number for the Two-Factor-Authentication procedure

  1. Log in to the Autodesk Account Profile.
  2. When asked to enter the code sent to the incorrect/outdated phone number, select “USE ANOTHER METHOD”.

Me again:
So when I tried to sign on, they made me enter a code that was sent to my email. Once I got in, I set up two step verification. If you don’t have an authenticating app I recommend “VIP Access”. Currently it works everywhere and was recommended by Social Security Administration.

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If you have Microsoft Authenticator, be aware that they are discontinuing that app later this year so don’t count on that one. I have that one as well and it is associated with my Microsoft acct. I would expect/hope when it is no longer supported, they help me migrate that acct. to VIP Access. (I think I will try that now!)
(Edit: (Correction) Microsoft Authenticator is ending its password management tool. The Authenticator will continue to work for 2-step verification)

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Edit: That was simply to add my Microsoft acct to the VIP Access app. Log into Microsoft acct, security, give a new security app to use, Microsoft generated a QR code, Open VIP Access and scan the code…the rest is pretty easy to follow.

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I never have any issues. Just hit the icon, and Fusion is up and running on any of the 4 computers in the shop. I have never been asked to use a two step verification. Weird??

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I have not had it happen when I open Fusion 360 but when I switch between computers and need to close it in another computer, it will cause me to open Fusion 360 by first going thru the account thru a web browser. Then it will allow you to go to the actual app and continue to open it.

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I had a request for the Authentication Code once about 4-6 weeks ago. Fortunately, it was just a few days after I received an email with the 8-character authentication code. I have it saved but have not been asked again since that initial request.

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I have never been asked as of yet. My Fusion is a paid version. I wonder if that is the difference?

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Probably they know better than mess with Bigdaddy! :grimacing:

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Could be. I have the “poor boy” version.

I did recently notice something nice about the non-commercial account: auto renewal. I received a notice for the “30 day countdown” for need for renewal. However, it seems to have been an automatic process this time. I’m several months past that notice.

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10

Same here.

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I have the unpaid version. When signing in on a new computer or being a while between sign ons I have been texted a verification code.

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