Z-axis won’t toggle up and down

knowing this was going to be a steep learning curve for me I thought I was going to make my first cut today. It didn’t happen. My last hurdle was posting to fire control from Fusion 360 which I did (a ton of user error) which I accomplished. I was never quite confident about the z axis but thought it might take care of itself. I left the torch holder all the way up as instructed and tightened the screws when I installed it. I ran the IHS test and everything passed. I went to make my first cut ever, and the z axis did nothing. I tried toggling it on the computer and can hear the motor humm. Any help would greatly be appreciated, thanks for your time. Merry Christmas and Happy Holidays,

Check the motor couplings. I have seen a few people with the screws loose.

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