Razor 45 problem

I have bought a brand new crossfire pro with razor plasma 45.
Now that I have put everything together and would test drive, the plasma does not want to go.
It turns on but goes out again. The air pressure is correct
the earth is connected and it stands at 2 takt.
Anyone have any tips? Everything is brand new it does not work even when I disconnect it from the table.
grateful for tips
kind regards Fredrik from Sweden

Hi Fredrik and welcome to the forum…!!

Do you get an error message along with the program stopping? If so, what does it say? Can you grab a screenshot by chance? Might help get you started cutting!!