Been a couple years since i first entertained building my own plasma table. I collected a bunch of the parts, drivers, 420 steppers, etc. Over that time, I stumbled on Langmuir products a few different times. Even watched Youtubers experiences with them and how they enjoy it and what they love.
Fast forward to a few weeks ago, I decided to pull the trigger on crossfire pro. Got machine torch, THC etc… Was pretty excited.
All 5 packages showed up early last week, which was awesome. Just needed time to clear space in my garage to get it setup. I finally had time last Saturday (10/15). I spent majority of the day cleaning up and organizing my garage. About 8pm I started unboxing and assessing the parts getting ready to start building. It didnt take long before I run into trouble.
Step 1 of online build guide (CrossFire PRO Assembly Guide | Langmuir Systems) says to ‘insert leveling foot inserts and leveling feet’. I spent an hour looking through all boxes for those leveling foot inserts just to never find them. I did eventually stumble on something with small label in the baggy called ‘caster inserts’. after some head-scratching and searching around, i concluded that they must have swapped ‘leveling foot inserts’ with ‘caster inserts’, but never updated the build guide.
This thread is what confirmed it for me: Leveling Foot Insert Substituted with Caster Insert?
@Langmuir: someone please update your build guide to address the ‘Caster inserts’.
After finally getting past the silly and undocumented step 1 challenge, step 2 stopped me in my tracks. This is just putting the legs on to the frame. (i had a link here to it, but apparently since im a new user to the forum, i can only include 2 links total in a post)
Unfortunately, I was supposed to receive 2 legs WITH machine mount holes and 2 legs WITHOUT machine mount holes that have holes for the frame oriented in a certain way.
What I recieved in my box 1 of 3 (frame set) was 3 legs WITH machine mount holes and 1 leg WITHOUT. So I was only able to setup 3 legs to the frame:
I need another leg WITHOUT the electronic mount AND likely another caster insert for it.
Figured i’d just contact Langmuir and get it resolved.
Well, I found out that apparently getting support is not that simple.
Their site has a little “contact us” image with a phone next to it and some hours. This is pretty misleading. From what I can see, this number is ONLY for sales, you can only call if you want to ORDER something or ADD something to an order
So, tired and deflated, I opened a support case with Langmuir support on Saturday night.
Waiting Sunday and well, pretty much all Monday, no response from Langmuir.
Maybe its overreacting, which I typically never do, but I am beyond frustrated. Sure there are more expensive machines out there, but this thing is the price of a used older sedan.
It has crossed my mind to box these parts back up and ship back to Langmuir and continue down the path of building my own.
I guess my post here, other than to vent, was to see if this was a potential avenue to get some traction with this companies support team and get this resolved. Anyone? Anyone from Langmuir out there?
Thanks
James