I cannot connect my pro to software

I’ve purchased my pro 2 or 3 years ago, during pandemic era. I have already set up table but I can not connect. I’ve attempted several times but no success. Is there any one in San Antonio, TX that can help me with the setup. At this point I’m willing to pay someone help me. HEELLLPPP.

Have you loaded the driver?

Yes. I downloaded it the 1st time, had trouble with it. I deleted files & restarted the process with handbook instructions & YouTube videos but no luck. I am able to control the table with arrow keys but thats about it.

If you can move the table then it’s connected…

What exactly is not working?

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