Did I miss the notice that Langmuir will be closed from May 31st to?

#1

I have been calling Langmuir for a week. It goes directly to voice mail. Did I miss the notification?

#2

Langmuir is the new type of business that doesn’t want to do business through phones, most successful contact is through their website support process. More and more companies that do not have brick and mortar stores unfortunately embrace this method. People manning phones and checking voice mails cost money in personnel.

#3

Hi Joel! Sorry that you haven’t been able to get ahold of us on the phone, we can get pretty busy sometime and try our best to to get back to everyone. We put high priority on responding to voicemails due to high call volume on some days. I’m glad to answer any questions that you have here, and you can also email support@langmuirsystems.com

1 Like
#5

ship it to me…I will make sure it is safe while he is away…ahahahahahahahaha

#6

What’s going on with your machine?

#7

I don’t have it yet. Just trying to connect with them to arrange delivery. I postponed it because I needed to clear out some space for it. They did call me yesterday afternoon, but I missed the call. They also responded to my online contact request. I’ll try again on Monday.
I made two small purchases over the months before this and somebody always answered the phone. The calls I made this last week went straight to the reception desk voice mail. I understand companies being busy but no one to answer the phone! If they don’t want phone calls (I don’t like phone calls either) don’t publish a phone number.
Update June 28th I was in Florida for a week but returned and called this morning (Monday) and the phone was answered right away. My Pro is on it’s way and I’m ready to put it together! I bought the drag chain mounting parts from Jim Felich and have the related parts. Also have the drain tank. I put a 80 gal air compressor on layaway. I’ve had the Hypertherm 45 sitting in my garage for a month or so. I’m ready.

#8

I understand completely, and no harm is done. I called on June 28th, and the phone was answered quickly. I had the CFP released for delivery and received all of the boxes. I was in Florida for a week and caught something and was down for 5 days, but I’m almost recovered. My mind is more willing than my old body.
I will open the packages tomorrow, but first, revisit the assembly videos.