Want to say that all of us here at Langmuir Systems are really humbled by the amazing interest that MR-1 has generated, and the trust that you all of placed in us. MR-1 is extremely important to me personally. I have loved CNC machining ever since I was 13 years old sweeping floors in my uncles job shop. It really is amazing technology and I am glad we are in a position to share it with you all; especially those that might be diving into this world for the first time. I want you all to that we are going to do everything it takes to deliver a machine to you that meets and hopefully exceeds your expectations.
I wanted to touch a bit on what happened with the lead times yesterday. We built a system on our site that attempted to auto generate lead times in real time for customers since we felt that lead time was critical in folk’s decision whether to buy. The shear volume of orders that occurred in the first 30 seconds exposed a flaw in the system which erroneously gave many an August 15 ship date. Once we became aware of the issue we immediately sent an email to customers to let them know to re-check their order confirmation for the correct lead time. Of course many are upset that were affected by this error, i know I would be too, but rest assured that our aim was not to mislead or deceive. Our aim was to provide the most realistic lead time possible to customers in real time, and unfortunately stumbled in that effort.
We plan to stay in continuous contact with folks between now and when machine deliveries start to happen. If we hit any road bumps, you all will be the first to know about it. That being said I think we are in an excellent position right now to deliver all machines on time.
Thanks again to all of our great customers.