Having torch firing issues

I went with the everlast 50s. I did a comparison to the RW45 under the plasma cutter threads

I have also sent a message to the email to razorweld to see if they will come to some conclusion to fix this problem that I am having that it seems like so many others are having also I look for it to go nowhere so I am purchasing another plasma cutter to get my business back up and moving hope it turns out better than that but I got a feeling it won’t they did not reply too many other than the last time I had a problem with my torch said they would do everything they could to get me moving again and then I never heard another word from them again